Alex Teran has been a backend developer with Kitchen Magic for 5 years. Over the 5 years, Alex has enjoyed developing Kitchen Magic’s internal applications and maintaining their databases. But of course, as any business grows, processes become more complex. So their old ways were just not cutting it for Alex.
“It was a painful process.”
Kitchen Magic sales and IT departments manually typed customer experience letters using an old-style database system. They also used a large software that managed their sales rep’s schedules and would have to print out PDFs.
For companies like Kitchen Magic, where databases are constantly altered with new inventory, customer information, and orders, Documint was the perfect answer.
Documint cut an immense amount of time for many processes at Kitchen Magic.
For one, Documint was integrated into their scheduler tool and cut the amount of time it took to generate appointment cards.
“Something that used to take 5 seconds to generate one run sheet, now it takes, what, not even a second.”
This doesn’t sound like a lot of time, but anyone in the tech industry understands seconds add up fast.
Kitchen Magic’s big use for Documint was for their customer letters. These letters (and there were quite a few) were all manually modified for customer groups.
Now, their letter process is integrated into their CRM. The sales team and IT department can send out these letters without manually typing customer information into them. Alex said this allowed different departments that aren’t familiar with code to use Documint too. The drag-and-drop template designer was an extra win for Alex and his team. They can use math operations and logic in their templates, something they had a hard time finding in other companies.
“It’s very simple, I love the way you can declare variables, it does the job”
The drag-and-drop template designer was an extra win for Alex and his team. They can use math operations and logic in their templates, something they had a hard time finding in other companies.